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| Product Information |
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How can I get a component list for the designs listed in your catalog?
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If you need a component list for the designs listed in our catalog please contact the sales department and they would be happy to fax or e-mail a component list that includes pricing. You may need to add or remove some of the items depending on the measurements for your project.
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Is all your material weldable?
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All the items in our catalog (except a few items) are weldable. No special welding techniques are required.
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Is all your material malleable?
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All the items in our catalog (except a few items) are malleable. Some of them can be bent cold while some may require heating.
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How can I prevent rust?
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It is very difficult to completely stop rust, since all metal naturally corrodes when exposed to the elements. However, many options are available for exterior metalwork that can keep rusting to a minimum, including cold "zinc" galvanizing, hot dip galvanizing, powder coating. Nonferrous metals such as aluminum and stainless steel are also rust resistant.
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Can you cut the material to a specific size?
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We can cut bar stock to your specifications. There is a charge of $1.00 per cut. However, please bear in mind that we do not have the ability to “precision” cut. Most cutting is done for the purposes of shipping via UPS.
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How can you tell if an item will meet building code?
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Local codes change from place to place. It is your responsibility to make sure that the items you purchase meet building codes. We can measure any dimensions for you to help you to make a decision.
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Can you customize a part for me?
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Yes. We offer custom components. Ideally a sample is required. If you do not have a sample, please send us a detailed drawing. The more information you give us the better. There is no minimum order on custom work.
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What finishing options are available?
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Rust, patinas, gold leafing, you name it. For an overview, read the articles in our special Finishing Section.
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What is the difference between wrought and cast metal?
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Wrought is metal that is "worked," often on an anvil. Using the skills of a blacksmith, the metal is heated in a forge and hammered to shape. A metalsmith can either forge the metal by hand over an anvil or by using a modern power hammer. Cast is metalwork produced in a foundry. At the foundry, metal ingots are melted in furnances and the molten metal is poured into molds.
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How can I get my material to look old?
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To get an antique quality to our product we recommend using a Patina or Gilders Paste please refer to the tips and techniques in our catalog.
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| General |
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Is there a distributor in my area?
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We do not have any distributors at this time. All orders are shipped from our location in Plainfield, NJ. We can ship to anywhere in the United States, Mexico, Canada and the Carribean. We ship within 48 hours (subject to stock availability) and express shipping options are available. We also take special care on each order to try to get you the best possible freight cost.
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Do you have a store ?
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We do not have a store front, but our warehouse and showroom are located at 950 South 2 nd Street in Plainfield, NJ. Our hours are 8:30 to 5. You are welcome to come in and purchase the items stocked in our warehouse. Feel free to even bring your design ideas and we can assist you in selecting components.
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When can you come out and measure my stairs, driveway etc. and give me an estimate?
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We only supply architectural metal components that can be used for a variety of applications ranging from gates, fences, stairs and railings. Hence, we do not provide estimates. However we can put you in touch with our fabricator customers local to you who can help with your needs. Please call us at 800-784-7444 to get fabricator references.
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Do you do installations of gates and railings?
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No. We only supply parts to build gates and railings. However we can put you in touch with our fabricator customers local to you who can help with your needs. Please call us at 800-784-7444 to get fabricator references.
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Can you recommend a fabricator or welder?
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We would be more than happy to recommend a fabricator in your area. Just provide us with your address. Many of our current customers are fabricators.
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Do you send out free sample pieces?
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We generally do not give out free samples. However, we do make exceptions on a case by case basis. You can purchase samples of anything you want since we do not have any minimum order.
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Can you paint items for me?
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We do not offer painting services. Some of our items come pre-painted. However we do offer a range of high quality Vinylast Paints, Gilders Paste, and Patinas.
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| FAQs on Orders |
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How can I place an order?
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You can place an order by phone 800-784-7444 , by fax using the blank order form provided in the catalog fax number (908)-757-3439 or go to
www.archirondesign.com and order on line.
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Is there a minimum order?
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There is no minimum order unless you order bandings or stampings. In that case you need to order 10ft of banding or 10 stampings.
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What are your terms of Payment?
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You can pay for your order by Cash, COD, Money order, or Credit Card. We accept Visa, Master Card, American Express, or Discover Card. Businesses can also open a NET 30 account with us. Please ask for a credit application to be sent to you. Returned checks are subject to a $30.00 charge.
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Can I establish an open account?
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To establish Net30 terms a credit application must be completed and approved. No further credit will be extended to accounts that are over 15 days Past Due. If you do not purchase for 9 months or have ownership changes, you may need to re-establish your account.
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What is your return policy?
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All returns must be authorized before shipping them back to us. Returns are accepted within 30 days. There is a 20% restocking fee. Credit will be issued when the item is accepted back to our facility. If you refuse a shipment your account will absorb the freight charge and any restocking charge.
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| FAQs on Shipping |
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How is the material shipped?
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Orders are shipped first come first served. Orders are shipped F.O.B. our facility Plainfield, NJ via UPS GroundTrac or common carrier. Please refer to tracking numbers for your shipment on your invoice. Once your order has shipped there are no cancellations. You may also collect your order from our warehouse. Please call to verify your order. Next day express service is available. Bar stock may be cut to size for a charge of a $1.00 per cut.
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How long will it take to ship my order?
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Stock orders are usually shipped in 48 hours. If you need your order shipped sooner, please let us know at time of placing the order and we will do our best to expedite it. Express shipping options such as UPS Next Day and 2 nd day are available.
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What if I receive my shipment and the items are damaged?
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In case of damage, shortage or other discrepancy we must be notified within three working days of receipt of order, otherwise we cannot be held responsible. Please refer to your invoice number and customer number. We will do our best to resolve the situation as quickly as possible.
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How do I get a price quote that includes shipping costs?
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Please contact a member of our sales department and they can fax or email a quote that would include shipping costs, lead time and other details.
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D&D
Gate Hardware
